Everyday Wellbeing, Thoughtfully Supported
Behind Fitlab Nutrition is a small UK-based team who like hearing from the people who use our products. Whether your question is detailed or passing, you are welcome to reach out — no query is too small or too obvious.
Thanks for stopping by. If you've got a question, a concern, or you just want to check something before you order, you're in the right place. Behind Fitlab Nutrition is a small UK-based team, and we genuinely like hearing from the people who use our products. No question is too small or too obvious — if it matters to you, it matters to us, and we'd rather you asked than sat wondering.
We've kept this page simple on purpose. Below you'll find the best way to reach us, the sorts of things people usually get in touch about, and an honest idea of how quickly you can expect to hear back.
The easiest and most reliable way to get in touch is by email.
Send us a message whenever suits you, and we'll pick it up as soon as we're able to. To help us give you a clear and accurate reply first time, it's worth including a bit of detail in your message. If it's about an order, your order number is the single most useful thing you can add. If it's about a specific product, letting us know exactly which one — and what you'd like to know — saves us going back and forth. And if it's a more general question, just tell us in your own words. You don't need to phrase anything perfectly; we'll follow your meaning.
For reference, here are our details:
People write to us for all sorts of reasons, and all of them are welcome. Here are the most common ones, just so you know the kind of thing we're happy to help with.
Once your message reaches us, it goes to a real person who reads it properly. We aim to reply as promptly as we reasonably can, and most of the time you'll hear back from us fairly quickly.
That said, we'd rather be honest than make a promise we can't always keep. There are busier stretches when replies take a little longer, and if that happens, please bear with us — your message hasn't been forgotten, and we work through them in good order. If you've sent something and haven't seen a reply after a reasonable wait, it's always worth checking your spam or junk folder, just in case our response has landed there by mistake.
Sending everything in one clear message, rather than several short ones, also tends to get you a quicker and more complete answer, since we can deal with the whole thing in a single reply.
We're always glad to help with questions about our products, their ingredients, and your orders. There's one thing we want to be upfront about, though: we're not in a position to give personal medical or health advice, and we'd never want to pretend otherwise.
Everyone's circumstances are different, and what's suitable for one person isn't automatically suitable for another. So if you have an individual health concern, or you're wondering whether a particular product is appropriate for your situation, the right people to speak to are your doctor, pharmacist, or another suitably qualified professional. This is especially important if you are pregnant, breastfeeding, or taking any medication — please check with a professional before starting anything new.
None of this is meant to worry you. It's simply us being careful with something that deserves care. Our products are intended to sit alongside a varied and balanced diet, not to replace one, and a quick conversation with someone qualified is always the safest way to make a decision that's right for you personally.
However you found your way here, we're glad you did — and we're happy to hear from you. Whether it's a detailed question or a passing one, drop us a line at orders@fitlab-nutrition.com and we'll take good care of it. Thanks for taking the time, and we look forward to helping.